Virgin Media has a rating of 1. Available with M50 broadband or faster. Number of inclusive HD channels depends on package. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. £32 a month. These prices are for new customers only. 50 per month. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media services are only available in eligible Virgin Media network areas. Virgin's mobile service is available under the Virgin. 25 a month. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. As the UK's fastest widely available business broadband, you’ll notice the difference – and your customers will too. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming. Check your service status; home. Online via the Virgin Media website. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Virgin Mobile package. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. 25 a month. That’s more speed to spread across your devices. Offering average download speeds of 264Mbps, our M250 Fibre broadband is great for households with multiple users online at once. Compare our best broadband deals in your area in seconds with free set up. 33 a day and you’ve been paid £830. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. Enter your postcode to see if you can get our services. Virgin media expect me to pay £8 a month for booster boxes, I have declined this as I am already paying for a service that I am not receiving. This promotion means you won’t pay the usual setup fee of £35. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Contact centres are also affected, it said in a statement on Twitter. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. Each service has a minimum contract length that’s shown in your basket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media deals, packages & bundles. The best way to contact Virgin Media to cancel is over the phone. The widespread launch of the 1. You just need to give Virgin Media 30 days’ notice that you want to leave. Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. (Use our comparison tool to check the current prices, of course. The company has been a subsidiary of Liberty Global plc,. This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. Virgin Media sometimes goes down for customers. Up to 3 WiFi Pods if needed. Virgin Media cable broadband is a separate fibre-optic network run by Virgin. Sky Sports HD, Sky Cinema Ultra HD, BT Sport Ultimate, Virgin TV Ultra HD in diamond-clear Ultra HD; Enjoy Ultra HD through Prime Video and Netflix (if you subscribe) Watch and stream on all your screens with Virgin TV 360; Sky Cinema Ultra HD will only be available if you have our Sky Cinema Collection in your bundle. For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 12 month contract. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Up to 3 WiFi Pods if needed. Virgin Media Price Guides. Up to 3 WiFi Pods if needed. Reliable connection. £29. Available with M50 broadband or faster. deal anytime. It is a nominal requirement that each active node (e. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Use Virgin Media phone lines when calling from a different provider. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. TV. 4Mbps in March 2023. Reviewers complaining about Virgin Media most frequently mention customer service problems. It has not so far given any. The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. All our services will be set up so, once you’re in your. Page last updated by downdetector. TV. 264 Mbps. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. When you’re booking your move, let us know if you want to choose a new package for your new home. See also. 2million internet, call, TV or mobile customers in the UK. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. You just need to give Virgin Media 30 days’ notice that you want to leave. The legal stuff . The engineer will bring everything needed to install your Virgin Media services on your chosen day. Broadband & sim deals. Broadband, TV and landline. Gaming Support. Virgin broadband deals comparison. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. TV bundles: Yes. Discover the best and worst broadband providers in the UK with our expert reviews. It blamed a “technical glitch” and has offered £90 for the. The price hike is applied to almost all customers using Virgin Media broadband, TV or home phone packages. £8 a month add-on or at no. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Depending on your broadband package and how long you've been a customer, you will have either a. Virgin Media services are only available in eligible Virgin Media network areas. 88; Activation fee: FREE; Calculation: (£407. Pros. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the. No setup fee is available on all bundles, broadband & phone, and broadband only packages. wherever there’s WiFi. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. ADSL: No. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). Keep everyone online . Cut down your bills by comparing the best broadband and phone deals from Virgin Media. TV box - 15 mins. The Service you do for others is the rent you pay for your room here on. To progress with your broadband switch from Virgin Media to NOW, go to NOW’s website to order your new NOW broadband service. Broadband providers Contact Virgin Media. Virgin Media. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Search Search. Broadband for 12 months: £407. Big Kahuna 100. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. Poor speeds far below what was advertised. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Up to 3 WiFi Pods if needed. Virgin Media Quickstart set up. Here’s what you need to know: Great, affordable prices. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Lightning-fast, reliable broadband: Virgin Media M600 Fibre Broadband (avg 630Mbps) vs widely. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. 26 April 2022. Further exclusions & legal stuff apply. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . In a single year our connectivity: Supports 708 million credit and debit card transactions. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. Once in a while, you might find that your Broadband, TV or Phone service isn't working properly because of planned maintenance work, an unexpected network outage or a fault with your equipment. Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. If you think you’ve used the incorrect bank account details when paying via bank transfer. Broadband & Phone. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. If you aren't the account holder, you can just click this link: Check Service Status. 1 technology, is designed to power the next-generation of connected devices – including modern. Virgin Mobile package. Virgin Fibre Areas only. Up to 3 WiFi Pods if needed. Switch to eBilling and save yourself £21 a year. * WiFi hotspots. Virgin Media Reliability. £5. Virgin Media O2 is getting into the Christmas spirit early by handing out free broadband speed boosts to thousands of its customers. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. 360 box on par with Sky Q in terms of its functionality and access to channels and additional services. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. M350 – 362Mbps, great for gamers, video streamers and at-home workers. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. 2023-09-14 21:07:08. Alongside double mobile data and roaming in 75 countries, new and existing customers who take a Virgin Media broadband service and an eligible O2 Pay Monthly plan will receive a. Flexible call plans to stay connected with your loved ones. If you have mobile with us:. Virgin Media services are only available in. Broadband, TV and Landline offers . Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Sky is offering superfast broadband to new customers for just £30 a month on an 18-month contract. Virgin Media reserves the right to withdraw this offer at any time. Simply return to the browser you sent the message in to check and respond. Or. Black Friday sale ends on 27th November. Excludes Essential broadband customers from 10 November 2022. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. Extremely poor service. How to cancel your Virgin Media contract. Virgin Media has roughly 3. We do broadband. We’ve got the speed you need. Excludes broadband faults and broadband network outages. Can't use digital support? Don't worry! You can still get. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. €15 a month for 24 months, €34 thereafter. Broadband is a high-speed internet connection that carries data to your digital devices so you can browse, shop, stream and game online. Unlike BT and Sky, Virgin Media runs on its own cable network. Voom Gig1 fibre broadband is seriously quick. Moving home with Virgin Media. Simply return to the browser you sent the message in to check and respond. Mon - Sat 9am to 6pm Technical Support. In fact, Virgin Media can legitimately claim to be the UK's fastest widely available broadband – with its 1130Mbps Gig1 service available to everyone on its network. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. It could even happen that both internet and. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. Find out more Has this. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. compare you'll find great broadband packages from. See your balance and make quick payments. This could be due to an issue with the WiFi connectivity of your device, and issue such as faulty hardware, or overheating. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. When you place your order, we'll let you know. Stream box and remote remain property of Virgin Media. When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. Discover more about Virgin Media O2 . In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. According to Ofcom customer service research in 2022, 78% of Virgin Media broadband customers said they were satisfied with the service. Your account. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Reliability Score: 3. Good offers for new customers. 99 a month. Fibre broadband. If you don’t need broadband and a landline, we also offer 4 packages with fast speeds for light, medium and. Virgin Media Broadband upgrade deals for existing customers. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. ac. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Virgin Media has a rating of 1. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). A free WiFi Hub 3. Everything you need is posted to you. For broadband, TV, landline, and account enquiries, phone 03454541111*. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth. Pick a category to get started. Reviewers complaining about Virgin Media most frequently mention customer service problems. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA . Up to 3 WiFi Pods if needed. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Virgin Media is famous for its fast internet speeds. Virgin Media’s broadband speeds: 54Mbps, 108Mbps, 213Mbps, 362Mbps, 516Mbps and 1,130Mbps. Wed 23 Aug 2023 19. Or you may be quicker than average! You won’t be involved the whole time. Virgin Media is part of NTL:Telewest. For more information, check out. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Intelligent WiFi Plus Service: Virgin Media customers only. Check which Hub you’ve got and then pick the test you need. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. Reliability: 99. Know what services you are willing to drop in order to save money. Email. There are five main perks you get for being a Virgin Media and O2 customer: 1. Working hard to help connect the nation, shop our offers and order online. Virgin Media package. No setup fee is available on all bundles, broadband & phone, and broadband only packages. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. Save for Sections A. You can also end your contract by writing a letter and. Excludes broadband faults and broadband network outages. Mobile. Cost of living crisis. Click the Link. Get superfast broadband, calls and award-winning TV content with Sky. DUBLIN, Ireland, September 19, 2023--Virgin Media Ireland is working with Blue Planet, a division of Ciena (NYSE:CIEN), to support the company’s three-year move to a full fibre network, and. And it’s available to both new and existing customers who take a Virgin Media broadband package at no additional monthly cost – whether you go for a broadband-only or broadband and. Booking an engineer is easy with Virgin Media. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Its headquarters are in Hook, Hampshire, United Kingdom. Reboot the broadband Hub. It was able to do this because it operates its own cable network that’s independent of Openreach. Virgin Fibre Areas only. Surfshark: The best budget VPN for Virgin. Please enter your email. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Further exclusions & legal stuff apply. Next, tap Check. Our broadband and phone. Virgin Mobile billing. <link rel="stylesheet" href="/support/help/service-status/styles. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Leaving Virgin Media. for the second time in a day. You might also need to change it if your current package isn’t available at your new address. Virgin Media is part of NTL:Telewest. You can easily connect 10+ devices at the same time. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. 8 billion minutes of calls. Virgin Media services are only available in eligible Virgin Media network areas. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access the benefits of Virgin Media. Virgin Media change your package help and support. Mon - Fri 9am to 6pm. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Stream plugs into any TV and seamlessly combines live TV, on-demand apps, popular streaming subscriptions and must-watch movies all in. New customers can get up. 4K compatible TV/device required to watch Ultra HD. 88% uptime) Access to wifi hotspots when out and about; Great. Exclusive student broadband deals with an '. Virgin Media’s M125 broadband plan is a prime example: it’s an opportunity for broadband bargain hunters to lock in an average download speed of 152Mbits/sec at. So, a 50 minute broadband, TV and phone. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. During a vishing call, you may have asked to download. uk may earn a commission when you purchase via links on our site. Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for. Mobile customers can also use the app to keep on. Virgin TV 360. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. Unreliable Broadband Service. £32. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. The company’s M100 and M200 broadband packages have been. Superfast broadband (up to 1GB/s) Reliable (99. : Compare our best broadband deals in your area. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Once connected, the service blends live TV, catch up TV and on-demand services into one, curated to your tastes and interests. If you are, you’ll continue to be charged £12. Some routers have a USB port which can be used to add a cellular USB dongle for backup internet service, but the SuperHub 5 doesn't have one. No setup fee. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. g. 16+. Full Fibre: Yes. Virgin Media services are only available in eligible Virgin Media network areas. The best way to cancel Virgin Media is over the phone. Get superfast broadband, calls and award-winning TV content with Sky. QuickStart, set up and connections. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. The Voom plans start from £33 per month (exc VAT) and include a business. Mon-Sat 9am-5pm. Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". That means you can stream, game, browse and keep your smart speakers connected without worry of fair. Virgin Media services are only available in eligible Virgin Media network areas. Among the innovative, high-quality networking and communication products, applications and services we. Further exclusions & legal stuff apply. VirginMedia. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. You can also make your payment on the phone - and you don't even need to talk anyone! Just call our dedicated payment service on 0800 064 3777. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. When you have Virgin Media Fibre Broadband, you don’t need a phone line. From the cabinet and onwards, Virgin Media then passes the traffic across its own fibre optic network where. £5 per month* (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge). Broadband, TV and Landline offers. Further exclusions & legal stuff apply. It allows you to game online, stream in 4K, and video chat, all at once. and TV too…. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Virgin Fibre Areas only. + Virgin Phone line for £17. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. The best times to game online or make big downloads, for example, would be when connection is fastest. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Check your postcode: 2. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Typical cost is from £26. In comparison, 48% of BT speed test results scored above 50 Mbps. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Pack our kit. If that doesn’t do the job, we’ll send you up to a total of 3. Virgin media broadband deal with TNT sports add on for £10pm £50 bill credit 10% stream credit back on every subscription Use this link to direct you to the specific plan. Claim up to three (if needed) with our WiFi guarantee. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Further exclusions & legal stuff apply. . Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. Good for casual browsing and streaming on up to 4 devices. Terms and Conditions – PAYG Mobile. According to Ofcom, the average broadband speed of a home in the UK was 69. The boost will see the average upload speed for Virgin Media’s M500 service increase from 36Mbps to 52Mbps, with the average upload speed for Gig 1. Available with M50 broadband or faster. Plus, you can complain and apply for compensation if the issues are ongoing. ie. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Virgin Media ranks 43rd among Cable Television sites. By calling 0800 064 3777. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. For example: - Virgin Media broadband speeds are among the fastest in the country. However, 30-day rolling contracts come with an upfront fee of £45. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. PO Box 4014. ’. Step 2: Get connected. Just follow the steps below: into our broadband postcode checker and tap ‘check availability’. on 22-01-2021 21:16. 2. On your installation day, your engineer will arrive in a. Most QuickStart kits have just 6 cables, connectors and powerlines to. You can also end your contract by writing a letter and. We’ll get you set up in no time, too. . And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. WiFi Pods and Boosters. Virgin Fibre Areas only.